Legal

Cookie Policy

Effective: April 2026  ·  Plan G

This Cookie Policy explains how PBPB Pty Ltd ABN 53 680 208 860 ("PBPB", "we", "us") uses cookies and similar tracking technologies on Plan G and its associated applications (collectively, the "Service").

Please review this policy before continuing to use the Service. By using the Service, you consent to the use of cookies as described in this policy. This policy should be read alongside our Privacy Policy and Terms of Use.

1What Are Cookies?

Cookies are small text files placed on your device (computer, tablet or phone) when you access a website or application. They are widely used to make websites and apps work more efficiently, to remember your preferences, and to provide usage information to site operators.

Similar technologies — such as web beacons, pixel tags and local storage — work in a comparable way and are also covered by this policy.

2How We Use Cookies

We use cookies and similar technologies to:

  • keep you signed in to your account across pages and sessions;
  • remember your preferences and settings (such as display preferences);
  • maintain the security of your session and protect against unauthorised access;
  • understand how users interact with the Service so we can improve it;
  • detect and investigate errors and performance issues; and
  • enforce our Terms of Use and prevent abuse.

We do not use cookies to serve advertising or to track your activity across unrelated third-party websites.

3Types of Cookies We Use

Type
Purpose
Duration
Essential?
Session
Maintains your authenticated login state while you are using the Service. Without this cookie the Service cannot function.
Expires when you close your browser or your session times out.
Yes
CSRF Token
Protects forms and requests against cross-site request forgery attacks. Required for all form submissions within the Service.
Expires at the end of your browser session.
Yes
Preference
Remembers user interface preferences such as theme, display density or language settings so you do not need to re-apply them on each visit.
Up to 12 months.
No
Analytics
Collects aggregated, anonymised data about how pages and features are used — such as which pages are visited most, session duration and navigation paths. No personally identifiable information is collected via these cookies.
Up to 24 months.
No
Security
Helps detect suspicious activity such as repeated failed login attempts and supports multi-factor authentication flows.
Up to 30 days.
Yes

4Third-Party Cookies

Some features of the Service rely on third-party providers who may also set cookies on your device. These providers have their own privacy and cookie policies, which we encourage you to review.

Google Analytics
Used to measure usage patterns and improve the Service. Data is anonymised and aggregated. Google's cookie policy is available at policies.google.com.
POS / Payment Integration Providers
Where an Account Holder has connected a POS or payment platform to the Service, that provider may set functional cookies required for payment processing and device authentication. Note that some integrations operate server-to-server only and may not involve browser cookies. Please refer to the privacy and cookie policies of the specific provider your Account Holder has connected.
Google Fonts
Web fonts are loaded by making an external request to Google's font servers. This request may log your IP address at Google's end. Google Fonts does not set cookies on your device. You can review Google's privacy policy at policies.google.com/privacy.

PBPB does not control third-party cookies and is not responsible for the data collected by third-party providers. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

5Managing Cookies

  1. Browser controls. You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies only, or clear cookies when you close the browser. Instructions are available in your browser's help section.
  2. Impact of disabling cookies. Disabling essential cookies (session, CSRF and security cookies) will prevent you from logging in and using the Service. Disabling preference and analytics cookies will not affect core functionality but may mean some settings are not retained between visits.
  3. Do Not Track. Some browsers support a "Do Not Track" (DNT) signal. The Service does not currently alter its behaviour in response to DNT signals, as there is no industry-standard interpretation of this signal in Australia. Our use of analytics data is limited to aggregated, anonymised reporting in any case.
  4. Mobile devices. If you access the Service on a mobile device, you may be able to control cookie-like technologies through your device's privacy settings. Refer to your device manufacturer's documentation for guidance.

6Changes to This Policy

  1. PBPB may update this Cookie Policy from time to time to reflect changes to the Service or applicable law. For material changes — such as adding new categories of non-essential cookies or new third-party providers — we will provide at least 30 days' written notice to the email address associated with your account before the changes take effect. For minor, non-material changes (such as clarifications), we will update the "Effective" date at the top of this page and the changes will take effect on publication. We encourage you to review this policy periodically.
  2. Continued use of the Service after the applicable notice period constitutes your acceptance of the updated Cookie Policy.

Questions about cookies?

Contact us if you have any questions about how we use cookies or wish to exercise any rights in relation to your personal information.

0468 881 617
PBPB Pty Ltd  ·  ABN 53 680 208 860